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Deliveries & Costs

MOOMIN SHOP UNITED KINGDOM

If you have any questions or concerns, please reach out to our support team!

 We send all Royal Mail deliveries Tracked And Signed, therefore we cannot accept postbox or collection point delivery addresses as the parcels require a signature. Royal Mail does not leave 'sorry we missed you' cards with Tracked And Signed, as the tracking information is available online. Missed UK deliveries will be held for collection for 10 working days at the local post office before being returned to the sender.

CHRISTMAS SHIPPING 2024 - last dates to ship in time

Rest of world besides below: 2nd December

Continental Europe: 6th December

United States and Canada: 10th December

UK regular delivery: 20th December

UK fast delivery: 21st December

Regular delivery cost within UK - £3.95
Via Royal Mail or Parcelforce 3-5 working days* + packing time
Delivery is free for orders over £80.00
One (1) free tote bag with orders over £100.00
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Fast delivery cost within UK - £5.50
Via Royal Mail or Parcelforce 1-2 working days* + packing time
Sunday deliveries may take place with fast deliveries
Free tote bag with orders over £100.00
x
* Note that UK working days are Monday to Friday excluding national holidays
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Delivery cost within EU/EEC - £16.95
One (1) free tote bag with orders over £100
x
Delivery cost to rest of world - £34.95
Selected countries only
One (1) free tote bag with orders over £100
x
When ordering from outside the UK, the buyer pays for any local taxes, customs duties, clearance charges and other comparable costs
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Please note that if you forget to add a discount code at checkout, we are unable to issue partial refunds after you have completed an order

Online returns to the warehouse please:

Moomin Shop, 41 Brecknock Road, London N7 0BT

Always include a note with your name, order number and if you want a refund.

xYou can return goods for a refund within 30 days, if you have proof of purchase and the product remains in its original packaging and is in a sellable condition. We do not refund the postage cost of returns unless previously agreed. Orders that are refused at delivery. returned due to insufficient address details or uncollected will not have the postage cost refunded, only the goods.

Email hello.uk@moomin.com

Telephone online warehouse 020 7284 4481

Telephone Camden Market shop 020 7284 4448

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We use recycled cardboard boxes, biodegradable packing peanuts, biodegradable air pillows and UK manufactured eco-friendly green biodegradable small bubble wrap. We also reuse as much as we can of the packing material that our over 80 different Moomin suppliers use.
 

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