Deliveries & Costs
MOOMIN SHOP UNITED KINGDOM
If you have any questions or concerns, please reach out to our support team!
We send all Royal Mail deliveries Tracked And Signed, therefore we cannot accept postbox or collection point delivery addresses as the parcels require a signature. Royal Mail does not leave 'sorry we missed you' cards with Tracked And Signed, as the tracking information is available online. Missed UK deliveries will be held for collection for 10 working days at the local post office before being returned to the sender.
CHRISTMAS SHIPPING 2024 - last dates to ship in time
Rest of world besides below: 2nd December
Continental Europe: 6th December
United States and Canada: 10th December
UK regular delivery: 20th December
UK fast delivery: 21st December
Regular delivery cost within UK - £3.95Online returns to the warehouse please:
Moomin Shop, 41 Brecknock Road, London N7 0BT
Always include a note with your name, order number and if you want a refund.
xYou can return goods for a refund within 30 days, if you have proof of purchase and the product remains in its original packaging and is in a sellable condition. We do not refund the postage cost of returns unless previously agreed. Orders that are refused at delivery. returned due to insufficient address details or uncollected will not have the postage cost refunded, only the goods.
Email hello.uk@moomin.com
Telephone online warehouse 020 7284 4481
Telephone Camden Market shop 020 7284 4448
